Guest Experiences
Help Your Guests
Live Like Locals
The Frictionless Guest App is a personalized digital concierge app that lodging professionals provide to their guests so they can recommend unique local places to eat, play, and shop during their stay.
Every Single Stay
Today’s travelers want more than just a place to stay. They want to connect with a destination – live like locals – and have authentic, memorable experiences.
Giving each guest the same rundown over and over takes time. When things get busy, those little service details often get missed. Our digital concierge app solves that by turning your expertise into a 24/7 guide guests can access instantly.
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Benefits
The Frictionless Guest mobile App provides lodging professionals with a unique solution that saves time, stops repeat questions, ensures guests a phenomenal visit off property, and even guarantees that staff provide excellent recommendations to guests.
It serves as both a virtual concierge platform and a personalized guest experience tool, helping you stand out in a competitive market while reducing operational strain.
Save Time
Stop answering the same questions time and time again.
The Frictionless Guest App has your curated recommendations.
Empower Staff
The digital concierge app ensures every guest receives VIP treatment.
Staff no longer need to memorize recommendations or repeat directions.
Increase ROI
When guests create fantastic memories offsite they book their return trip and bring friends.
It is 6 to 7 times more expensive to acquire a new customer than to keep an existing one.
Increase Customer Loyalty
Create private VIP experiences for your guests by partnering with your favorite businesses and promoting through your concierge app.
How Our Digital
Concierge App
Works
Set Up Your Recommendations
Enter your personal recommendations for things to do and places to go straight to the App.
Give Your Guests Access
Guests easily access Frictionless Guest App information and choose authentic, memorable experiences based on your curated recommendations.
Build Connections & Loyalty
Build connections for guests to local businesses by providing your insider information and recommendations right at their fingertips.
Hospitality is Personal.
Your Technology should
be too.
“We created Frictionless Guest app to help lodging professionals share the local knowledge that makes each stay remarkable without adding more work to an already busy day.”
The Frictionless StoryFeatures
The Frictionless Guest App delivers easy-to-use digital concierge services that streamline communication and elevate the guest experience.
Easy Set Up & Onboarding
The Frictionless App team will walk you through the setup process and you’ll be operating the App like a pro in no time.
Answer Common Questions
Guests can find answers to frequently asked questions without needing to contact your staff each time.
No Need to Download an App
Access the App anytime without downloading anything onto your phone.
Update Recommendations Anytime
Log into your account dashboard anytime to update your recommendations.
Chat With Your Guests
With the Frictionless Guest App messaging feature, you can easily connect with your guests from anywhere, any time.
Ongoing Support
Need help? No problem. We’re here for you if you need help from onboarding to future support.
What Our Customers Are
Saying
“The Frictionless Guest App is an extension of our personalized, face-to-face guest services and allows us to essentially be with our guests when they are not on the property.”
Greensboro, NC
“Having an app that provides curated information in a digital format is key and the Frictionless Guest App allows my guests access to my recommendations prior to arrival so they can better plan their trip.”
Albuquerque, NM
“Guests really appreciate getting a great compilation of places to go and I’m able to save some of my valuable time when guests ask for my recommendations.”
Crested Butte, CO
“Our personalized Frictionless App actually helps us build loyalty and guests feel like they’ve got a back door to local secrets.”
Baltimore, MD
Simple Pricing
Starts at just $19/month
“Guests really appreciate it [App] … and I’m able to save some of my valuable time when guests ask for my recommendations.” ~ Chris
We’re so confident that you and your guests will love it, there’s no contract required!
Get StartedFrequently Asked Questions
Is the Frictionless Guest App suitable for my property?
Frictionless is designed for independent lodging properties, including B&Bs, inns, boutique hotels, vacation rentals, and other small to mid-sized properties that want to provide a more personal guest experience.
Do guests need to download the Frictionless Guest App?
No. Frictionless is browser-based, so there’s nothing to download or install. Guests simply open the link on their phone, tablet, or computer and access the information right away.
When and how do guests get access to the app?
You can share the app link before arrival, at check-in, or anytime during the stay. Add it to confirmation and reminder emails, send it by text, or display the access details at your property.
What information can I share with guests?
You can share property details, answers to common questions, and your own recommendations for restaurants, shopping, activities, and other local experiences. Local recommendations can also be organized into groups, making it easier for guests to find what interests them.
Do I control what guests see in the app?
Yes. You decide what information and recommendations appear in the app, so the experience reflects your property and the local places you genuinely recommend.
How quickly can I get Frictionless set up?
Setup is designed to be simple. Most properties can be ready to share the app with guests within a day, and the Frictionless team provides onboarding to help you get started.
How does Frictionless benefit small or short-staffed properties?
Frictionless gives guests quick access to the information they need, so your team spends less time answering the same questions over and over. It also helps staff stay consistent, which is especially useful during busy periods or when new team members are still getting familiar with the area.
Will Frictionless replace the personal service our guests expect?
Not at all. Frictionless handles the routine information, giving you and your team more time for the conversations, recommendations, and thoughtful touches that make a stay feel personal.
How is Frictionless different from other digital concierge apps?
Unlike generic concierge apps, the Frictionless Guest App focuses on authentic local experiences. You control every detail and recommendation, ensuring guests explore the local destination the way you would guide them.