In May, Hotel Business Magazine published an in-depth feature on the launch and value that the new Frictionless Guest App offers to innkeepers, bed and breakfast owners, and hoteliers of all sizes.
The article included a number of quotes from Steve Short, founder/CEO of the Frictionless Guest App, as well as with Michelle Heurung, innkeeper at the Lamberson Guest House in Galena, IL. Michelle is an early user and advocate of the Frictionless Guest App.
“Guests trust hoteliers to recommend the best places to dine, be entertained and shop, which creates a major opportunity to make their stays more memorable,” said Short in the article. “The Frictionless Guest App is built upon the idea of enhancing the guest experience by providing trusted recommendations, which will translate into long-term loyalty.”
“I think this app is the perfect way to make sure my guests are all set with all of their vacation plans in advance, from dining to historical tours and more,” said Heurung in the article.
You can read the full article here.