by Steve Short | Dec 12, 2024 | Frictionless Innkeeper Podcasts
Data breaches and cyberattacks are growing challenges for the independent lodging sector, highlighting the need for property owners to safeguard their data.
The right payment processing solutions can help lodging providers save money, streamline operations, and protect sensitive information. Wynn Salisch, Founder of Casablanca Payments, shares insights on payment processing and cyber hygiene.
We are very thankful to Wynn for sharing his insights with us. You can learn more about Casablanca Payments at mpiprocessing.com/wynn-salisch-casablanca-payments.
by Steve Short | Nov 7, 2024 | Frictionless Innkeeper Podcasts
As the newly rebranded Midwest Association of Independent Inns (MWInns) continues to expand in the region and provide marketing value for its members, the organization is about to kick off its annual conference.
Taking place December 3rd to 5th in Cedar Falls, Iowa, the Midwest Association of Independent Inns Conference & Trade Show will gather industry experts, vendor partners, and other innkeepers to explore issues, challenges, and opportunities to enhance the guest experience.
We are very thankful to Kerri Thiel, Executive Director of MWInns; and Randy Bangs, who is the Board VP Marketing Chair of MWInns, for sharing their insights about the conference with us.
You can learn more about the MWInns at mwinns.com. You can also register to attend the conference at mwinns.com/mwinns-conference-trade-show.
by Steve Short | Oct 20, 2024 | Frictionless Innkeeper Podcasts
In 2004, when Julie McAferty and her husband Blayne purchased a 1920s-era home in Seattle, WA they did not anticipate the obstacles that they would encounter. From facing cease-and-desist orders to navigating changes in local laws, their perseverance and advocacy for the lodging industry were key to their triumphs.
Overcoming these obstacles early on, helped them master a strategic approach to running their business. As urban lodging owners, it soon became apparent that providing guests with personalized recommendations to local attractions was essential for creating memorable guest experiences.
Their story serves as an inspiring example of how perseverance, local expertise, and advocacy can drive success in the ever-changing world of hospitality.
You can learn more about the Greenlake Guest House at greenlakeguesthouse.com.
by Steve Short | Oct 3, 2024 | Frictionless Innkeeper Podcasts
The challenges of independent lodging professionals can be overwhelming. Sometimes innkeepers need to be reminded to simplify their approach and connect more effectively with guests in order to grow.
Jan Smith, owner of Maple Cove Bed & Breakfast and the August House, shares how she has transformed her business by improving the experience of her guests, streamlining operations, and building stronger relationships with local businesses.
We are very thankful to Jan for sharing her insights with us.
You can learn more about the Maple Cove Bed & Breakfast and the August House at maplecovebandb.com.
by Diann Turner | Oct 3, 2024 | Frictionless Guest App Posts, Frictionless Tips
It’s hard to believe that fall is upon us. It’s time to put away the sunscreen and pull out the sweaters! To many, it will be a welcome relief from those 100+ degree days. There’s nothing better than crisp autumn days and all things pumpkin!
Fall not only ushers in cooler temps and maybe a little snow on some mountain peaks, it also marks the beginning of state, regional and national lodging association conferences. These conferences provide a great opportunity for both aspiring and experienced lodging providers to come together to exchange ideas, learn new business strategies from respected speakers and discover innovative products and services.
The first conference will be here before you know it. So get planning and register for a conference or maybe two! Where will we see you?
For your convenience the following list of upcoming conferences has been compiled for you.
• October 27th – 29th, 2024: Michigan B & B Association at the Amway Grand Plaza in Grand Rapids, MI.
• November 3rd – 6th, 2024: Select Registry at the Rancho Bernardo Inn in San Diego, CA.
• November 12th – 13th, 2024: Washington Independent Inns Network at The Winds Casino Resort in Arlington, WA.
• November 12th – 14th, 2024: New England Inns & Resorts Association at the Cliff House Maine in Cape Neddick, ME.
• November 18th – 20th, 2024: Mid Atlantic Innkeepers at the DoubleTree Resort in Lancaster, PA.
• December 3 – 5th, 2024: Midwest Association of Independent Inns at the Holiday Inn & Suites Bien VenU Event Center in Cedar Falls, IA.
• March 24th – 27th, 2025: Association of Lodging Professionals at the Galt House in Louisville, KY.
