Q: Is the Frictionless Guest App best suited for a small B&B, independent hotel, or brand of hotels?
A: The Frictionless Guest App was created for hospitality providers that truly want to help their guests enjoy their stay by having them experience the best the local area has to offer. While smaller, independent properties or brands may tend to adhere more to this philosophy, the size of an operation has no bearing on the suitability, usability or effectiveness of the App.
Our philosophy is that hospitality providers should put the quality of their recommendations and the credibility of their property or brand above the desire to earn revenue from the App. We believe this is integral to the goal of building valuable relationships, where you first need to provide guest value to receive longer-term loyalty. We also feel that the cost of the Frictionless Guest App is so reasonable relative to the value it provides guests and what properties or brands spend for other less valuable services, that any concern for the cost of the App is short-sighted.
All recommendations can be easily entered by someone at the property or brand. If you want assistance in entering some or all of your recommendations to quickly get the Frictionless Guest App functional for your property or brand, we provide this service at very reasonable rates.
If you understand tech-speak…We designed the App in HTML5 to be responsive to all devices, so if you already have a native mobile app, you can easily make the Frictionless Guest App accessible from your current platform, to allow its best-in-class features to supplement your mobile offering.
The single and multi-property offerings are not separate applications — we maintain only one Frictionless Guest App. The difference in functionality lies in the initial set up of a property within the App. Once a single property is created, it can be converted to leverage multi-property functionality but doing so entails a cost. If you are responsible for more than one property, think you may be in the future, or want to know more about leveraging multi-property functionality for the property you currently manage, we suggest you talk with us before limiting your options by initially using the single property Frictionless Guest App.