Frictionless Innkeeper PODCAST #16: Rob Fulton, CEO of AIHP, Discusses the 2019 State of B&Bs Report and the Future of Independent Hospitality

For episode #16 of the Frictionless Innkeeper podcast series, we speak with Rob Fulton, CEO of the Association of Independent Hospitality Professionals (AIHP) about the upcoming AIHP 2019 State of B&Bs Report and the future of independent hospitality – in part two...

Frictionless Innkeeper PODCAST #13: Peter MacLaren, Owner and Operator of the West Hill House B&B, Discusses Ingredients for Being an Award-Winning Property

For episode #13 of the Frictionless Innkeeper podcast series, we speak with Peter MacLaren, owner and operator of the West Hill House B&B in Warren, Vermont, about enhancing the guest experience, committing to being a green property, and leveling the playing field...

Frictionless Innkeeper PODCAST #11: Wendy Collins, Co-Owner of The Mission Inn, Discusses Her “High-Tech, High-Touch” Approach to Guest Satisfaction

For episode #11 of the Frictionless Innkeeper podcast series, we speak with Wendy Collins, co-owner of The Mission Inn in Cape May, NJ, who discusses how she takes a “high-tech, high-touch” approach to pleasing guests. You can also listen to the podcast at...

Frictionless Innkeeper PODCAST #10: Kenni Ball, Hired Innkeeper for the Wallingford Victorian Inn, Discusses Her Role as an Outsourced Employee

For episode #10 of the Frictionless Innkeeper podcast series, we speak with Kenni Ball, the hired innkeeper for the Wallingford Victorian Inn in Wallingford, CT, who discusses her love for hospitality and what it’s like to be an outsourced innkeeper. You can...