Frictionless Innkeeper PODCAST #13: Peter MacLaren, Owner and Operator of the West Hill House B&B, Discusses Ingredients for Being an Award-Winning Property

For episode #13 of the Frictionless Innkeeper podcast series, we speak with Peter MacLaren, owner and operator of the West Hill House B&B in Warren, Vermont, about enhancing the guest experience, committing to being a green property, and leveling the playing field...

Frictionless Innkeeper PODCAST #11: Wendy Collins, Co-Owner of The Mission Inn, Discusses Her “High-Tech, High-Touch” Approach to Guest Satisfaction

For episode #11 of the Frictionless Innkeeper podcast series, we speak with Wendy Collins, co-owner of The Mission Inn in Cape May, NJ, who discusses how she takes a “high-tech, high-touch” approach to pleasing guests. You can also listen to the podcast at...

Frictionless Innkeeper PODCAST #10: Kenni Ball, Hired Innkeeper for the Wallingford Victorian Inn, Discusses Her Role as an Outsourced Employee

For episode #10 of the Frictionless Innkeeper podcast series, we speak with Kenni Ball, the hired innkeeper for the Wallingford Victorian Inn in Wallingford, CT, who discusses her love for hospitality and what it’s like to be an outsourced innkeeper. You can...

Frictionless Innkeeper PODCAST #9: Isabelle Chicoine and Karim Houry, Owners of the Woodstocker B&B, Discuss Their Property Selection Process and Transition to Being Innkeepers in New England

For episode #9 of the Frictionless Innkeeper podcast series, we speak with Isabelle Chicoine and Karim Houry, owners of the Woodstocker B&B in Woodstock, Vermont, who discuss their property selection process, transition from the business world to being innkeepers,...

Frictionless Innkeeper PODCAST #8: Linda Smith, Owner and Operator of Rachael’s Dowry Bed & Breakfast, Discusses Airbnb Legislation in Baltimore

For Episode #8 of the Frictionless Innkeeper podcast series, we speak with Linda Smith, Owner and Operator of Rachael’s Dowry Bed & Breakfast in Baltimore, Maryland, who discusses her innkeeper story, important new legislation happening in Baltimore with regards...

Frictionless Innkeeper PODCAST #6: Elaine Herbert, Owner and Operator of the Yelton Manor, Discusses How Airbnb Has Ruined Communities Worldwide

   For Episode #6 of the Frictionless Innkeeper podcast series, we speak with Elaine Herbert, Owner and Operator of the Yelton Manor Bed and Breakfast in South Haven, Michigan, about the negative impact of Airbnb on her B&B, community, and tourist...

Frictionless Innkeeper PODCAST #5: Debbi Fotsh, Owner and Operator of Woodridge B&B, Discusses Challenges Innkeepers Face with OTAs

   For Episode #5 of the Frictionless Innkeeper podcast series, we speak with Debbi Fotsh, the owner and operator of Woodridge B&B, located outside of Slidell, Louisiana, about the challenges and opportunities she faces in dealing with Online Travel Agencies...